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Fieldstone on Clear Creek Independent Living & Assisted Living
- Other
- Silverdale, WA
About this business
Location details
11353 Clear Creek Rd NW, Silverdale, WA, 98383, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give the staff a 6 out of 5 if I could, they are just so friendly. The facility is brand new and absolutely beautiful. The management has been great. I would 100% recommend Fieldstone Clear Creek to anyone looking.
This is merely a summary: •Regarding quality of care--I am independent. •After living here only 3 months my rent was raised [fee removed] The second year my rent was raised [fee removed] . Another rent increase ahead [date removed]? •When it comes to safety there is only one set of elevators, which is totally inadequate in this size building. Worrisome the 1 set of elevators here, periodically break down and are out of order. • Elevator floors are unclean. •Overall the quality of this building, its construction, design, and ... read more
Business response:
Thank you for taking the time to share your feedback. We understand that the challenges posed by inflation have impacted many, including our residents. Please be assured that we are committed to carefully managing our resources to ensure we continue to provide high-quality care and services at a competitive price. We also sincerely apologize for the past issues with our elevators. We are pleased to inform you that these initial operating challenges have been addressed. Additionally, we would welcome the opportunity to discus... read more
Field Stone gives a good first impression, but is terrible at communication. The front desk staff is nice but we only had the room cleaned once in 4 weeks and we had to pester them to make that happen. They always had an excuse. The menu was cut in half one week into our stay. No welcome. No orientation. No explanation about the restaurant reservation system - initially we just got horrible service. Later, once we learned we needed to make a reservation, we were denied many times due to Field Stone staffing issues. Their pro... read more
Business response:
Thank you for your feedback. We are always looking for opportunities to improve our care and services. We appreciate your input.
it' has beautiful decorations, great art work, grand piano and fireplace in entrance lobby, seems very welcoming. the beginning it was a great place to live but before long, we realized there is no follow thru, lot's of promises and no action. lacking activities (blamed on Covid of course) one should wonder why many staff have left a new facility. it is my opinion that the main interest is renting the apartments, not the residents. it quickly had a feeling of living in a nursing home, not independent living. we moved out.
Business response:
Nancy, we appreciate your feedback and are sorry our attempts to meet your needs did not work out. Our goal is to work together with our residents, families & Fieldstone team to create a joyful & vibrant community and that is what we strive for each day. If you would like to further discuss your concerns, please feel free to reach out to me at 360-979-2256.
Frequently asked questions about Fieldstone on Clear Creek Independent Living & Assisted Living
How is Fieldstone on Clear Creek Independent Living & Assisted Living rated?
Fieldstone on Clear Creek Independent Living & Assisted Living has a 4.2 star rating with 63 reviews.
When is Fieldstone on Clear Creek Independent Living & Assisted Living open?
Fieldstone on Clear Creek Independent Living & Assisted Living is closed now. It will open at 9:00 a.m.