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Fieldstone on Clear Creek Independent Living & Assisted Living
- Other
- Silverdale, WA
About this business
Location details
11353 Clear Creek Rd NW, Silverdale, WA, 98383, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We went with Fieldstone Clear Creek because my husband was in another facility and we were not happy with it. Fieldstone had just recently opened and I went and toured it and I decided to move him here - he is doing so much better since then. The staff are always happy and seem like they really enjoy working there. The building itself is newer and open and inviting. I would recommend them to other families.
We did not even tour any other facilities, Fieldstone Clear Creek was a slam dunk from the second that we walked in. It is absolutely gorgeous and has a cruise ship feeling top it - it is bright and inviting. The staff we spoke with were great and the activities calendar looked plentiful. The food is amazing, I would give that a 10 if I could. The staff seem to respond quickly and fix issues the second that you point it out so that has been wonderful. The facility is brand new and there have been some communication and docum... read more
The Fieldstone Clear Creek community has been great so far they get 6 star. One of the things that attracted me if is if I ever were to need additional assistance I do not have to move, I can stay right in my apartment which I am very satisfied with. The meals and dining service here is excellent, the activities are fantastic there is plenty to do and so far there are no complaints at all
Business response:
Thank you for your feedback! We are so glad to hear that you’ve had a wonderful experience and are grateful to have you as a Clear Creek resident.
I would encourage others to come visit and move in. The staff are great to work with. The food is delicious with a menu you are able to order from. There are currently no activities due to the pandemic. There is transportation and the community will take you to doctor appointments if needed.
Since covid has happened, it has really cut down on what the facility is able to offer/provide for the residents. For example there are very few activities going on, the families are not able to go eat with their loved one, and things like that that we were initially looking forward to. On a positive note, the apartment sizes here are great.
I would give the staff a 6 out of 5 if I could, they are just so friendly. The facility is brand new and absolutely beautiful. The management has been great. I would 100% recommend Fieldstone Clear Creek to anyone looking.
This is merely a summary: •Regarding quality of care--I am independent. •After living here only 3 months my rent was raised [fee removed] The second year my rent was raised [fee removed] . Another rent increase ahead [date removed]? •When it comes to safety there is only one set of elevators, which is totally inadequate in this size building. Worrisome the 1 set of elevators here, periodically break down and are out of order. • Elevator floors are unclean. •Overall the quality of this building, its construction, design, and ... read more
Business response:
Thank you for taking the time to share your feedback. We understand that the challenges posed by inflation have impacted many, including our residents. Please be assured that we are committed to carefully managing our resources to ensure we continue to provide high-quality care and services at a competitive price. We also sincerely apologize for the past issues with our elevators. We are pleased to inform you that these initial operating challenges have been addressed. Additionally, we would welcome the opportunity to discus... read more
Field Stone gives a good first impression, but is terrible at communication. The front desk staff is nice but we only had the room cleaned once in 4 weeks and we had to pester them to make that happen. They always had an excuse. The menu was cut in half one week into our stay. No welcome. No orientation. No explanation about the restaurant reservation system - initially we just got horrible service. Later, once we learned we needed to make a reservation, we were denied many times due to Field Stone staffing issues. Their pro... read more
Business response:
Thank you for your feedback. We are always looking for opportunities to improve our care and services. We appreciate your input.
it' has beautiful decorations, great art work, grand piano and fireplace in entrance lobby, seems very welcoming. the beginning it was a great place to live but before long, we realized there is no follow thru, lot's of promises and no action. lacking activities (blamed on Covid of course) one should wonder why many staff have left a new facility. it is my opinion that the main interest is renting the apartments, not the residents. it quickly had a feeling of living in a nursing home, not independent living. we moved out.
Business response:
Nancy, we appreciate your feedback and are sorry our attempts to meet your needs did not work out. Our goal is to work together with our residents, families & Fieldstone team to create a joyful & vibrant community and that is what we strive for each day. If you would like to further discuss your concerns, please feel free to reach out to me at 360-979-2256.
Frequently asked questions about Fieldstone on Clear Creek Independent Living & Assisted Living
How is Fieldstone on Clear Creek Independent Living & Assisted Living rated?
Fieldstone on Clear Creek Independent Living & Assisted Living has a 4.1 star rating with 46 reviews.
When is Fieldstone on Clear Creek Independent Living & Assisted Living open?
Fieldstone on Clear Creek Independent Living & Assisted Living is open now. It will close at 6:00 p.m.