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Prism Health Care Services & Prism Retail Store
- Home Medical Equipment Provider
- Schaumburg, IL
About this business
Location details
1337 Basswood Rd, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Wow! We were concerned about beginning a new phase in our life, but we have been blessed by Gil, who tutored us this morning. He explained everything patiently and easily understood with repetition and demonstration until we had all questions answered. We are anticipating a great change for Gene (Virgil) with this support. Thank you!!
Business response:
Thanks for taking the time to share your feedback. We truly appreciate it!
Cody came right out and fixed our problem immediately. He then made the trip out AGAIN to show my caregiver how to troubleshoot. He was wonderful and 5 stars isn’t enough!
Business response:
Your feedback is highly appreciated. Thank you for the review!
Great service and informative discussion with Carlos V.
Business response:
We are thrilled to read your positive review. Thank you for taking the time to share your feedback.
THE RESUPPLY AGENTS DON'T LISTEN TO THE PATIENTS! THEY PLACE THE ORDERS THEY WANT NOT WHAT THE PATIENTS REQUEST AND NEED! AS A RESULT, I'M HAVING OTHER HEALTH COMPLICATIONS BC I DON'T HAVE THE PROPER CPAP EQUIPMENT! YOU CAN ONLY GIVE A COMPANY THE BENEFIT OF THE DOUBT SO MANY TIMES. UNFORTUNATELY THIS IS THE COMPANY MY PROVIDER AND INSURANCE COMPANY PREFER!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
I tried reordering supplies from them after getting my health insurance back, and no matter how many times I’ve called and provided health insurance, it’s still stuck on “order documentation needed”.
Business response:
Please contact our Administrator at (847) 310-4730 for assistance. Due to privacy policies, all situations that require support must be managed directly with our community.
Good luck! Waited over 20 minutes for the service agent while she was literally at lunch - my appointment time meant nothing. Then more time while she was setting up in her office. Then I'm sent the wrong size mask. I filled out their contact info explaining this and asking for a call from a manger. They could not even bother to respond - and still have not. Good luck!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
Unreliable! Hard to reach by phone! A panel is broke and nobody showed up to fix it ! Terrible, disorganized struggling business! Emma Harris
They are very hard to reach. Broken bed panel and nobody ever showed up to fix it. They are unreliable!
Always interesting when a company only has 4 and 5 star reviews. Sure that all the reviews are posted and some are not deleted? Terrible company.
Frequently asked questions about Prism Health Care Services & Prism Retail Store
How is Prism Health Care Services & Prism Retail Store rated?
Prism Health Care Services & Prism Retail Store has a 4.8 star rating with 1,456 reviews.
When is Prism Health Care Services & Prism Retail Store open?
Prism Health Care Services & Prism Retail Store is closed now. It will open at 8:00 a.m.