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Prism Health Care Services & Prism Retail Store
- Home Medical Equipment Provider
- Schaumburg, IL
About this business
Location details
1337 Basswood Rd, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Cody came right out and fixed our problem immediately. He then made the trip out AGAIN to show my caregiver how to troubleshoot. He was wonderful and 5 stars isn’t enough!
Business response:
Your feedback is highly appreciated. Thank you for the review!
Great service and informative discussion with Carlos V.
Business response:
We are thrilled to read your positive review. Thank you for taking the time to share your feedback.
I tried reordering supplies from them after getting my health insurance back, and no matter how many times I’ve called and provided health insurance, it’s still stuck on “order documentation needed”.
Business response:
Please contact our Administrator at (847) 310-4730 for assistance. Due to privacy policies, all situations that require support must be managed directly with our community.
Good luck! Waited over 20 minutes for the service agent while she was literally at lunch - my appointment time meant nothing. Then more time while she was setting up in her office. Then I'm sent the wrong size mask. I filled out their contact info explaining this and asking for a call from a manger. They could not even bother to respond - and still have not. Good luck!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
Unreliable! Hard to reach by phone! A panel is broke and nobody showed up to fix it ! Terrible, disorganized struggling business! Emma Harris
They are very hard to reach. Broken bed panel and nobody ever showed up to fix it. They are unreliable!
Always interesting when a company only has 4 and 5 star reviews. Sure that all the reviews are posted and some are not deleted? Terrible company.
Their respiratory therapist that came to the home was rude and very impatient. When ordering supplies I get inconsistent information. Twice they have miss billed me and said I had not paid when they had not billed insurance or credited payments I. A timely manner. Most recently supplies were not sent out in a timely manner as they gave incorrect information or had the wrong balance on my bill. I have waited 3 weeks for resupply due to their errors and now they want a late charge. . This company has been a nightmare si... read more
Business response:
Please contact our Administrator at (847) 310-4730 for assistance. Due to privacy policies, all situations that require support must be managed directly with our community.
This company charged my insurance company $68.12 PER compression sock. No wonder are medical costs in USA are so HIGH. I will find another company to buy compression socks from than pay PRISM almost $140 for one. pair of compression socks. They should be ashame to rip us off like this!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
Frequently asked questions about Prism Health Care Services & Prism Retail Store
How is Prism Health Care Services & Prism Retail Store rated?
Prism Health Care Services & Prism Retail Store has a 4.8 star rating with 1,414 reviews.
When is Prism Health Care Services & Prism Retail Store open?
Prism Health Care Services & Prism Retail Store is closed now. It will open at 8:00 a.m.