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Prism Health Care Services & Prism Retail Store
- Home Medical Equipment Provider
- Schaumburg, IL
About this business
Location details
1337 Basswood Rd, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I had been using Prism for medical equipment in the past. I requested to use them this time when my husband was getting out of the hospital/rehab. My main person I’ve dealt with is Fran. She is so professional, helpful, and pleasant. She gets the job done. What else can a customer ask for. I will recommend this business whenever the subject comes up,when talking to a potential next customer for health care equipment. .Doris
Business response:
Thank you so much for leaving us a stellar review! It means a lot to our team to receive positive feedback from the community we serve.
Wow! We were concerned about beginning a new phase in our life, but we have been blessed by Gil, who tutored us this morning. He explained everything patiently and easily understood with repetition and demonstration until we had all questions answered. We are anticipating a great change for Gene (Virgil) with this support. Thank you!!
Business response:
Thanks for taking the time to share your feedback. We truly appreciate it!
Cody came right out and fixed our problem immediately. He then made the trip out AGAIN to show my caregiver how to troubleshoot. He was wonderful and 5 stars isn’t enough!
Business response:
Your feedback is highly appreciated. Thank you for the review!
Great service and informative discussion with Carlos V.
Business response:
We are thrilled to read your positive review. Thank you for taking the time to share your feedback.
A potable toilet was delivered & it is not the toilet we were to receive. The toilet was way too big, it couldn’t fit in the bathroom, so the person that delivered it set it in front of the bathroom, knowing it wouldn’t fit The toilet seat that we were expecting was to include a bar that fits over the real toilet, so he can pull himself up. I called and asked Prism to pick up this toilet, & explained why, I was told that I’m stuck with this toilet. I’m calling my insurance company so that they can dispute the purchase.
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
very poorly run company. they dont follow up on the promises they make to customers. i haven't used my cpap for over a month waiting on supplies that were ordered over 30 days ago. Every rep promised to make my shipment that day but here i am with NO SUPPLIES. Not 1 person from this company followed up on their promise to ship my supplies same day. i think i need to find another company to work with that actually has their shit together.. frustrating!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
THE RESUPPLY AGENTS DON'T LISTEN TO THE PATIENTS! THEY PLACE THE ORDERS THEY WANT NOT WHAT THE PATIENTS REQUEST AND NEED! AS A RESULT, I'M HAVING OTHER HEALTH COMPLICATIONS BC I DON'T HAVE THE PROPER CPAP EQUIPMENT! YOU CAN ONLY GIVE A COMPANY THE BENEFIT OF THE DOUBT SO MANY TIMES. UNFORTUNATELY THIS IS THE COMPANY MY PROVIDER AND INSURANCE COMPANY PREFER!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
I tried reordering supplies from them after getting my health insurance back, and no matter how many times I’ve called and provided health insurance, it’s still stuck on “order documentation needed”.
Business response:
Please contact our Administrator at (847) 310-4730 for assistance. Due to privacy policies, all situations that require support must be managed directly with our community.
Good luck! Waited over 20 minutes for the service agent while she was literally at lunch - my appointment time meant nothing. Then more time while she was setting up in her office. Then I'm sent the wrong size mask. I filled out their contact info explaining this and asking for a call from a manger. They could not even bother to respond - and still have not. Good luck!
Business response:
In an effort to address your concerns effectively, we encourage you to contact our Administrator at (847) 310-4730 . Thank you.
Frequently asked questions about Prism Health Care Services & Prism Retail Store
How is Prism Health Care Services & Prism Retail Store rated?
Prism Health Care Services & Prism Retail Store has a 4.8 star rating with 1,625 reviews.
When is Prism Health Care Services & Prism Retail Store open?
Prism Health Care Services & Prism Retail Store is closed now. It will open tomorrow at 8:00 a.m.